TERMS OF SERVICE

FOUNDERS HEALTH LTD

Please read these terms carefully before using our services.

1. WHAT ARE THESE TERMS?

These terms tell you the rules for using our website at https://foundershealth.co ("Website") and engaging with our health optimization services ("Services").

2. WHO ARE WE?

Our Website and Services are operated by Founders Health Ltd ("Founders Health", "we" or "us"). We are a limited company incorporated in England and Wales with registered address at 180 Strand, 2 Arundel Street, London, WC2R 3DA.

Founders Health is pioneering personalized longevity medicine, providing comprehensive health optimization through advanced diagnostics, AI-powered health intelligence (FH Intelligence™), and our integrated partner ecosystem including Tempus Lounge.

3. ACCEPTANCE OF TERMS

By accessing our Website or engaging with our Services, you accept these terms and agree to comply with them. If you do not agree, you must not use our Website or Services.

We recommend printing these terms for future reference.

4. OTHER APPLICABLE TERMS

These terms reference the following additional documents:

• Our Privacy Policy
• Cookie Policy
• Membership Agreement (for members)
• Clinical Consent Forms (for health services)

5. ELIGIBILITY

Our Services are available only to individuals:

• Aged 18 or over
• With legal capacity to enter contracts
• Not prohibited by law from receiving our Services

6. OUR SERVICES

6.1 Health Optimization Services

We provide:

• Comprehensive health assessments
• Advanced diagnostic testing
• AI-powered health analysis (FH Intelligence™)
• Personalized optimization protocols
• Digital health tracking (FH Digital Twin™)
• Access to specialist physicians
• Integration with partner services

6.2 Not Emergency Services

6.3 Medical Advice Disclaimer

While our Services include access to qualified healthcare professionals, information provided through our platform should not replace the relationship with your primary healthcare provider.

7. MEMBERSHIP TIERS

We offer various membership tiers:

• Discovery (from £5,000+)
• Advanced (from £15,000+)
• Elite (from £35,000+)
• Elite + Shield (from £51,000+)
• Founders Circle (Custom)

Each tier includes different services and benefits as detailed in your Membership Agreement.

8. YOUR RESPONSIBILITIES

You agree to:

• Provide accurate, complete health information
• Attend scheduled appointments or provide 48 hours notice
• Follow clinical protocols and recommendations responsibly
• Maintain confidentiality of account credentials
• Promptly pay all fees
• Treat our staff with respect
• Comply with facility policies

9. FEES AND PAYMENT

9.1 Membership Fees

• Annual membership fees are due in advance
• Additional services may incur separate charges
• All fees are exclusive of VAT where applicable

9.2 Payment Terms

• Payment is due upon invoice
• We accept bank transfer and major credit cards
• Late payments may result in service suspension

9.3 Refunds

• Membership fees are non-refundable except as required by law
• Unused services do not carry forward to subsequent periods

10. CANCELLATION POLICY

10.1 Appointments

• 48 hours notice required for cancellations
• Late cancellations may incur fees
• Repeated no-shows may result in membership termination

10.2 Membership

• 30 days written notice required
• No refund of annual fees
• Outstanding balances remain due

11. INTELLECTUAL PROPERTY

11.1 Our Property

All content on our Website and platforms, including:

• FH Intelligence™ technology
• FH Digital Twin™ systems
• Reports and analyses
• Trademarks and branding

Remain our exclusive property.

11.2 Your Health Data

You retain ownership of your personal health information. We process it according to our Privacy Policy.

12. CONFIDENTIALITY

We maintain strict confidentiality of your health information in accordance with:

• Medical confidentiality principles
• Data protection laws
• Professional obligations

13. LIMITATION OF LIABILITY

13.1 No Exclusion of Legal Liability

Nothing limits liability for:

• Death or personal injury from negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited by law

13.2 Limitations

Subject to 13.1, we are not liable for:

• Indirect or consequential losses
• Loss of profits or business
• Outcomes from following health protocols
• Third-party services (including partner clinics)

13.3 Cap on Liability

Our total liability in any year shall not exceed your annual membership fee.

14. INDEMNIFICATION

You agree to indemnify us against claims arising from:

• Your breach of these terms
• Your misuse of Services
• Inaccurate information you provide
• Your violation of any laws

15. THIRD-PARTY SERVICES

15.1 Partner Services

We integrate with partners including:

• Tempus Lounge (aesthetic treatments)
• HarleyDoc (primary care)

These partners have separate terms governing their services.

15.2 No Liability

We are not responsible for third-party services, even when accessed through our ecosystem.

16. WEBSITE USE

16.1 Acceptable Use

You must not:

• Attempt unauthorized access
• Introduce malware or viruses
• Scrape or harvest data
• Interfere with other users
• Use for illegal purposes

16.2 Availability

We don't guarantee uninterrupted access. We may suspend services for maintenance.

17. PRIVACY AND DATA PROTECTION

Your privacy is paramount. See our Privacy Policy for how we handle your personal and health data.

18. CHANGES TO TERMS

We may update these terms. Continued use after changes constitutes acceptance.

19. TERMINATION

We may terminate or suspend access immediately if you breach these terms.

20. GOVERNING LAW

These terms are governed by English law. English courts have exclusive jurisdiction.

21. ENTIRE AGREEMENT

These terms (with referenced documents) constitute the entire agreement between us.

22. SEVERABILITY

If any provision is invalid, the remainder continues in effect.

23. REGULATORY COMPLIANCE

We operate in compliance with:

• Care Quality Commission (CQC) standards
• General Medical Council guidelines
• Information Commissioner's Office requirements
• Health and Safety regulations

24. COMPLAINTS

For complaints about our Services:

1. Email: support@foundershealth.co
2. Phone: +44 (0)20 8037 3265
3. Write to our registered address

We aim to respond within 5 working days.

25. CONTACT US

Last Updated: January 2025